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Frequently Asked Questions About Our Website

Q:  What is the fastest way to find a particular product on APS’s Online Store?
A:  There are three ways to locate a product on our store.
1. Use the search capability at the top of the store. It can search by Keyword, Phrase, Part Number or Manufacturer.
2. Click on the "Categories" listing on the lefthand side which most closely resembles your product. You will then be given sub-categories which can be used to narrow down the area of the store for any particular product.
3. Use any of the handy product links located in the main body of the storefront to choose specific product categories and narrow the categories to the specific area of interest. For example, "Altimeters" under "Lighting, Instruments & Avionics."
Q:  How often are products updated on APS’s Online Store?
A:  We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with seasonal favorites as well as the most current trends.

Q:  How often is the inventory updated on APS’s Online Store?
A:  Currently we update stock quantities every week.

Q:  What shipping methods are available?
A:  We currently offer a variety of expedited and standard delivery options.

Q:  Is international shipping available? To what international destinations do you ship?
A: We currently ship to international addresses in a limited number of countries, all of which are listed in our International Shipping information.

Q:  What forms of payment do you accept?
A:  We currently accept Visa Card, Master Card or Discover Card. We also accept wire transfer. Please contact us and we will provide you with Wire Transfer instructions.

Q:  Can I use more than one credit card to pay for my web order?
A:  No, currently we only accept one credit card number per web order.

Q:  How do I know when my order has been received?
A:  Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records.

Q:  How do I know when my order has been shipped?
A:  If you provide us with an email address, we will send your package tracking information when the order is shipped.

Q:  How can I track my order?
A:  We do not have online tracking. Please call Customer Service 1-800-532-3462 or email UPS Tracking information is automatically sent to your email address. Any other tracking information would need to be specifically requested in the comments section of the order.

Q:  Can I ship to my office or another residential address even if it is different than my billing address?
A:  Yes. You may ship your items to any address you want. However, we also need your billing address that is listed with your credit card company.

Q:  Are the product images on your site photographs of the actual merchandise?
A:  Yes, all of the product images on APS's Online Store are images of our actual merchandise.

Q:  Do I have to pay sales tax on my online purchase?
A:  Since the Advanced Powerplant Solutions Online Store is based in Wisconsin, state law requires that we charge sales tax on orders shipped to customers residing in Wisconsin. To customers residing in states other than Wisconsin, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of APS's Online Store to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly.

Q:  Can I get a catalog of your product assortment sent to me?
A: We do have a catalog available. You can request one via online, by mail or by phone.