Help&FAQs

Changing or Canceling Your Order

After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order.

Most orders are shipped the same day they are received. Orders cannot be changed or cancelled once they have been invoiced.

Please contact Customer Service at 1-800-532-3462 with any questions.

Items that were specially configured at your request are custom manufactured and cannot be cancelled once production has commenced.

Frequently Asked Questions about Our Products

Q: Who should I contact with questions concerning a Manufacturer's Warranty?
A: Please contact Customer Service via email info@advancedpowerplant.com or call 1-800-532-3462. Specify the product name, manufacturer name and online item number.

Q: Does APS's Online Store offer extended warranties for any products?
A: We do not currently offer or extend product warranties for any products.

Q: Is it possible to alter, add, or change any items I see on APS’s Online Store?
A: Some items on our site can be special ordered and configured to your specifications right online. Such items are non-cancellable because they are being produced to your specifications. Production time for these items will be longer than regular items.

Frequently Asked Questions about Our Shopping Cart

When you are shopping on the Advanced Powerplant Solutions Online Store and add an item to your cart, it is saved in your Shopping Cart and can be found at the top right corner of each screen (see shopping cart icon). The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. Options in the Shopping Cart:

Update the quantity
To do this, simply type in the quantity you wish to purchase and click "Update Cart."

Remove an item from Your Shopping Cart
To remove an item, click on the "Remove" check box and click "Update Cart."

Return to Shopping
If you wish to continue shopping on the Advanced Powerplant Solutions Online Store, you can use the Shopping Cart to store items you wish to purchase. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Cart by clicking on "Shopping Cart."

Clear Shopping Cart
To clear your entire shopping cart, click on "Clear Shopping Cart."

Proceed to Secure Checkout
When you are ready to purchase your item(s), click on "Proceed to Checkout." Our checkout process is fast, easy and secure.

Frequently Asked Questions About Our Website

Q: What is the fastest way to find a particular product on APS’s Online Store?
A: There are three ways to locate a product on our store.
1. Use the search capability at the top of the store. It can search by Keyword, Phrase, Part Number or Manufacturer.
2. Click on the "Categories" listing on the lefthand side which most closely resembles your product. You will then be given sub-categories which can be used to narrow down the area of the store for any particular product.
3. Use any of the handy product links located in the main body of the storefront to choose specific product categories and narrow the categories to the specific area of interest. For example, "Altimeters" under "Lighting, Instruments & Avionics."

Q: How often are products updated on APS’s Online Store?
A: We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with seasonal favorites as well as the most current trends.

Q: How often is the inventory updated on APS’s Online Store?
A: Currently we update stock quantities every week.

Q: What shipping methods are available?
A: We currently offer a variety of expedited and standard delivery options.

Q: Is international shipping available? To what international destinations do you ship?
A: We currently ship to international addresses in a limited number of countries, all of which are listed in our International Shipping information.

Q: What forms of payment do you accept?
A: We currently accept Visa, Master Card, Discover Card, or American Express. We also accept wire transfer. Please contact us and we will provide you with Wire Transfer instructions.

Q: Can I use more than one credit card to pay for my web order?
A: No, currently we only accept one credit card number per web order.

Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records.

Q: How do I know when my order has been shipped?
A: If you provide us with an email address, we will send your package tracking information when the order is shipped.

Q: How can I track my order?
A: We do not have online tracking. Please call Customer Service 1-800-532-3462 or email info@advancedpowerplant.com. UPS Tracking information is automatically sent to your email address. Any other tracking information would need to be specifically requested in the comments section of the order.

Q: Can I ship to my office or another residential address even if it is different than my billing address?
A: Yes. You may ship your items to any address you want. However, we also need your billing address that is listed with your credit card company.

Q: Are the product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on APS's Online Store are images of our actual merchandise.

Q: Do I have to pay sales tax on my online purchase?
A: Since the Advanced Powerplant Solutions Online Store is based in Wisconsin, state law requires that we charge sales tax on orders shipped to customers residing in Wisconsin. To customers residing in states other than Wisconsin, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of APS's Online Store to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly.

Q: Can I get a catalog of your product assortment sent to me?
A: We do have a catalog available. You can request one via online, by mail or by phone.

State Sales Tax Collection

NEW STATE SALES TAX RULES: As a direct result of of the Supreme Court ruling in South Dakota v. Mayfair dated 6/21/2018, states have been given broader authority to enforce state sales tax collection requirements on businesses. APS is now required to collect state sales tax in certain states, but not all states. If your state requires APS to collect sales tax, we will calculate that tax as it applies to goods, services and/or shipping costs, and add it to your invoice. The tax rate used to calculate the tax will be the rate posted by your respective state, or the state the goods are to be shipped to, if different from your billing address. For a list of the states that currently require APS to collect state sales tax, please call our customer service line (1-800-532-3462) as this list has/will change over time.